Sizing Guide

To help you select the perfect fit size for you, please use the below sizing guide. If you have any questions about the sizes of clothes or require any assistance please contact our customer service team: support@rosaliewish.com

Measurement tips for the perfect fit.

• Get measured before placing an order: we strongly suggest you measure yourself by following the measurement guide below.
• Measurement requirement: Do not measure over clothing except undergarments.

1. Bust Measurement

•      This is not your bra size!
•      Wear an unpadded bra
•      Relax your arm in sides
•      Full tape across the fullest part of your bust

3. Hips Measurement

Delivery - Return

Return and Exchange Policy

At Rosalie Wish, we are committed to ensuring your satisfaction with every purchase. We understand that sometime, items may not meet your expectations 100%, and we are here to help facilitate a smooth and convenient return or exchange process.

Return and Exchange Conditions

Eligibility Window: You can submit a return or exchange request within 7 business days from the order delivery date(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 18th.). Requests made outside of this timeframe may not be eligible for a return or exchange.

Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Products that have been altered or damaged by customers are not eligible for return or exchange.

How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service team at support@rosaliewish.com and provide the following information:

Order number,

The name of items you wish to return or exchange

The reason for the return or exchange.

Photos of the items and the attached tags

Once you submitted a request email, We will process your return request within 24 hours and provide you with further instructions

Note: Our priority solution for returns is gift card and exchange

There are two Return warehouses in the world at present, US and China warehouse. Customers in US could return the items to US warehouse, the customers in other regions need to return the items to China.

You are responsible for the return shipping costs. We recommend using a traceable shipping service, as we cannot guarantee that we will receive your returned item.

Processing: Once we receive your return, we will inspect the items and notify you of the approval or rejection of your return. If approved, your Gift Card will be processed.

Exchanges

For exchanges, follow the same process as outlined above. Please specify the item you would like to exchange for in your communication with us. Subject to inventory availability, we will ship your new item once the original item is received and inspected.

Final Sale Items: Please note that final sale items cannot be returned or exchanged, except in cases of defective merchandise.

Faulty Item: We meticulously inspect each item prior to dispatch to ensure there are no defects. Should you receive a faulty product, please contact us within 7 business days of delivery. We are committed to your satisfaction and offer the option of a replacement item shipped directly to you at no additional cost. Alternatively, if you prefer not to receive a replacement, we can issue a gift card. Your choice and convenience are paramount to us.

Lost Items
Rosalie Wish is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
Rosalie Wish is also NOT responsible for any incorrect shipping information you provide.

Questions

If you have any questions about our return and exchange policy, please do not hesitate to contact us at support@rosaliewish.com. We are here to help you!